The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
https://libcat.nshealth.ca/en/permalink/provcat25337
Michelli, Joseph A.
--New York, NY:
McGraw-Hill
, c2008.
- Call Number
- HD 58.7 M623n 2008
- Location
- Halifax Infirmary
- Dickson Building
- Call Number
- HD 58.7 M623n 2008
- Author
- Michelli, Joseph A
- Place of Publication
- New York, NY
- Publisher
- McGraw-Hill
- Date of Publication
- c2008
- Physical Description
- 224 p.
- ISBN
- 9780071548335
- Subjects (MeSH)
- Consumer Behavior
- Organizational Culture
- Leadership
- Organizational Case Studies
- Format
- Book
- Location
- Halifax Infirmary
- Dickson Building
- Copies
- 2
- Loan Period
- 3 weeks
Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
https://libcat.nshealth.ca/en/permalink/provcat25336
Michelli, Joseph A.
--New York:
McGraw-Hill
, 2011.
- Call Number
- W 84 AA1 M623p 2012
- Location
- Halifax Infirmary
- Call Number
- W 84 AA1 M623p 2012
- Author
- Michelli, Joseph A
- Place of Publication
- New York
- Publisher
- McGraw-Hill
- Date of Publication
- 2011
- Physical Description
- 320 p.
- ISBN
- 9780071773546
- Subjects (MeSH)
- Quality of Health Care - organization & administration
- Hospitals, Teaching - organization & administration - United States
- Organizational Innovation
- Organizational Case Studies
- Other Subjects
- UCLA Health System
- Format
- Book
- Location
- Halifax Infirmary
- Loan Period
- 3 weeks
The Zappos experience : 5 principles to inspire, engage, and wow
https://libcat.nshealth.ca/en/permalink/provcat25335
Michelli, Joseph A.
--New York:
McGraw-Hill
, c2012.
- Call Number
- HD 58.7 M623z 2012
- Location
- Halifax Infirmary
- Call Number
- HD 58.7 M623z 2012
- Author
- Michelli, Joseph A.
- Place of Publication
- New York
- Publisher
- McGraw-Hill
- Date of Publication
- c2012
- Physical Description
- 256 p.
- ISBN
- 9780071749589
- Subjects (MeSH)
- Organizational Innovation
- Organizational Culture
- Consumer Behavior
- Organizational Case Studies
- Other Subjects
- Zappos.com (Firm)
- Format
- Book
- Location
- Halifax Infirmary
- Loan Period
- 3 weeks
