Difficult conversations : how to discuss what matters most
https://libcat.nshealth.ca/en/permalink/provcat38296
Douglas Stone, Bruce Patton and Sheila Heen.
(10th anniversary ed., [2nd ed.])
--New York:
Penguin
, 2010.
- Call Number
- BF 637 C45 2010
- Location
- IWK Health Sciences Library
- Call Number
- BF 637 C45 2010
- Author
- Stone, Douglas, 1958-
- Other Authors
- Patton, Bruce
- Heen, Sheila
- Responsibility
- Douglas Stone, Bruce Patton and Sheila Heen
- Edition
- 10th anniversary ed., [2nd ed.]
- Place of Publication
- New York
- Publisher
- Penguin
- Date of Publication
- 2010
- Physical Description
- xxxiii, 315 p.
- ISBN
- 9780143118442 (pbk.)
- 0143118447
- Contents
- 1. Sort out the three conversations -- 2. Stop arguing about who's right: explore each other's stories -- 3. Don't assume they meant it: disentangle intent from impact -- 4. Abandon blame: map the contribution system -- 5. Have your feelings (or they will have you) -- 6. Ground your identity: ask yourself what's at stake -- 7. What's your purpose?: when to raise it and when to let go -- 8. Getting started: begin from the third story -- 9. Learning: listen from the inside out -- 10. Expression: speak for yourself with clarity and power -- 11. Problem-solving: take the lead -- 12. Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
- Format
- Book
- Location
- IWK Health Sciences Library
- Copies
- 1
