It's all your fault at work : managing narcissists and other high conflict people
https://libcat.nshealth.ca/en/permalink/provcat41018
Bill Eddy,.
--Scottsdale, AZ:
Unhooked Books
, c2015.
- Call Number
- HF 5549.5 E21 2015
- Location
- Dickson Building
- Halifax Infirmary
Increasingly, high-conflict people-especially narcissists and bullies-are showing up in the workplace. It's All Your Fault at Work! addresses ways of managing the behavior of high-conflict people (HCP). Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.
- Call Number
- HF 5549.5 E21 2015
- Author
- Eddy, Bill
- Other Authors
- DiStefano, L. Georgi
- Responsibility
- Bill Eddy,
- Place of Publication
- Scottsdale, AZ
- Publisher
- Unhooked Books
- Date of Publication
- c2015
- Physical Description
- 230 p.
- ISBN
- 9781936268665
- Subjects (MeSH)
- Conflict (Psychology)
- Interpersonal Relations
- Personality
- Personnel Management
- Problem Behavior
- Workplace - psychology
- Abstract
- Increasingly, high-conflict people-especially narcissists and bullies-are showing up in the workplace. It's All Your Fault at Work! addresses ways of managing the behavior of high-conflict people (HCP). Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.
- Contents
- 1. High-conflict people (HCPs) -- 2. The CARS method -- 3. Narcissistic HCPs -- 4. Anger (borderline) HCPs -- 5. Con artist (antisocial) HCPs -- 6. Dramatic (histrionic) HCPs -- 7. Suspicious (paranoid) HCPs -- 8. Other high-conflict issues -- 9. Workplace bullies -- 10. Negative advocates -- 11. Organizational challenges -- 12. Taking care of yourself.
- Format
- Book
- Location
- Dickson Building
- Halifax Infirmary
- Copies
- 1
Resolving conflicts at work : ten strategies for everyone on the job
https://libcat.nshealth.ca/en/permalink/provcat31300
Kenneth Cloke, Joan Goldsmith ; foreward by Warren Bennis.
(3rd ed.)
--San Francisco, CA:
Jossey Bass
, 2011.
- Available Online
- View e-Book
- Location
- Online
The classic text on resolving workplace conflicts, fully revised and updated. Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, roductivity, enhanced morale, and personal growth.
- Available Online
- View e-Book
- Author
- Cloke, Kenneth
- Other Authors
- Goldsmith, Joan
- Responsibility
- Kenneth Cloke, Joan Goldsmith ; foreward by Warren Bennis
- Edition
- 3rd ed.
- Alternate Title
- 10 strategies for everyone on the job
- Place of Publication
- San Francisco, CA
- Publisher
- Jossey Bass
- Date of Publication
- 2011
- Physical Description
- 331 p.
- ISBN
- 9781118010822 (PDF ebook)
- Subjects (MeSH)
- Personnel Management
- Psychology, Industrial
- Conflict management
- Subjects (LCSH)
- Personnel management
- Abstract
- The classic text on resolving workplace conflicts, fully revised and updated. Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, roductivity, enhanced morale, and personal growth.
- Contents
- Foreword: Conflict : an opportunity for leadership -- Understand the culture and dynamics of conflict -- Listen empathetically and responsively -- Search beneath the surface for hidden meanings -- Acknowledge and reframe emotions -- Separate what matters from what gets in the way -- Solve problems paradoxically and creatively -- Learn from difficult behaviors -- Lead and coach for transformation -- Explore resistance and negotiate collaboratively -- Mediate and design systems for prevention -- Index.
- Format
- e-Book
- Location
- Online
Work it out : using personality type to improve team performance
https://libcat.nshealth.ca/en/permalink/provcat32888
Sandra Krebs Hirsh & Jane A. G. Kise.
(Rev. ed.)
--Mountain View, CA:
Davies-Black Pub.
, c2006.
- Available Online
- View e-Book
- Location
- Online
Managers come and go. Projects end and teams disband. No matter how often or how quickly business events change, people and the resulting conflicts remain very much the same. For nearly a decade, Work It Out has been at the forefront helping business leaders, managers and consultants simplify the complex-and sometimes chaotic-interactions between people at work. Now with fresh insights on applying key concepts from the Myers-Briggs Type Indicator (MBTI) tool in executive coaching, plus more ha…
- Available Online
- View e-Book
- Author
- Hirsh, Sandra Krebs
- Other Authors
- Kise, Jane A G
- Responsibility
- Sandra Krebs Hirsh & Jane A. G. Kise
- Edition
- Rev. ed.
- Place of Publication
- Mountain View, CA
- Publisher
- Davies-Black Pub.
- Date of Publication
- c2006
- Physical Description
- 1 online resource (xiii, 248 p.)
- ISBN
- 9780891063667
- Subjects (MeSH)
- Personality
- Personality Inventory
- Personnel Management
- Interpersonal Relations
- Workplace - psychology
- Subjects (LCSH)
- Personnel management
- Conflict management
- Employees--Psychology
- Communication in management
- Interpersonal Communication
- Myers-Briggs Type Indicator
- Abstract
- Managers come and go. Projects end and teams disband. No matter how often or how quickly business events change, people and the resulting conflicts remain very much the same. For nearly a decade, Work It Out has been at the forefront helping business leaders, managers and consultants simplify the complex-and sometimes chaotic-interactions between people at work. Now with fresh insights on applying key concepts from the Myers-Briggs Type Indicator (MBTI) tool in executive coaching, plus more hands-on exercises and examples, this newly revised edition of Work It Out expands its focus.
- Contents
- Working it out with type : can it make a difference for you? -- The extraversion-introversion dichotomy : the case of the communication conundrum -- The sensing-intuition dichotomy : to improve or expand? -- The thinking-feeling dichotomy : executive styles -- The judging-perceiving dichotomy : deadline dilemmas -- Function pairs : ST, SF, NF, NT in the workplace -- Style-changing stress : the inferior function-the shadow -- Influencing upward : the problem is the boss-or is it? -- Coaching yourself, coaching others : putting type to work for you -- A leader who put type to work : management style with type.
- Format
- e-Book
- Location
- Online
