If Disney ran your hospital : 9 1/2 things you would do differently
https://libcat.nshealth.ca/en/permalink/provcat24881
Lee, Fred.
--Bozeman, MT:
Second River Healthcare Press
, 2004.
- Call Number
- W 84 L477i 2004
- Location
- Nova Scotia Hospital
- Call Number
- W 84 L477i 2004
- Author
- Lee, Fred
- Place of Publication
- Bozeman, MT
- Publisher
- Second River Healthcare Press
- Date of Publication
- 2004
- Physical Description
- 216 p.
- ISBN
- 9780974386003
- Subjects (MeSH)
- Consumer Behavior
- Health Services Administration
- Patient Satisfaction
- Format
- Book
- Location
- Nova Scotia Hospital
- Loan Period
- 3 weeks
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
https://libcat.nshealth.ca/en/permalink/provcat25337
Michelli, Joseph A.
--New York, NY:
McGraw-Hill
, c2008.
- Call Number
- HD 58.7 M623n 2008
- Location
- Halifax Infirmary
- Dickson Building
- Call Number
- HD 58.7 M623n 2008
- Author
- Michelli, Joseph A
- Place of Publication
- New York, NY
- Publisher
- McGraw-Hill
- Date of Publication
- c2008
- Physical Description
- 224 p.
- ISBN
- 9780071548335
- Subjects (MeSH)
- Consumer Behavior
- Organizational Culture
- Leadership
- Organizational Case Studies
- Format
- Book
- Location
- Halifax Infirmary
- Dickson Building
- Copies
- 2
- Loan Period
- 3 weeks
Telephone courtesy and customer service
https://libcat.nshealth.ca/en/permalink/provcat21139
Finch, Lloyd.
(3rd ed.)
--Menlo Park, CA:
Crisp Publications
, 2000.
- Call Number
- HM 258 F492t 2000
- Location
- Dickson Building
- Call Number
- HM 258 F492t 2000
- Author
- Finch, Lloyd
- Edition
- 3rd ed.
- Place of Publication
- Menlo Park, CA
- Publisher
- Crisp Publications
- Date of Publication
- 2000
- Physical Description
- 104 p.
- Series Title
- Fifty-minute series
- ISBN
- 1560525770
- Subjects (MeSH)
- Answering Service
- Consumer Behavior
- Telephone
- Subjects (LCSH)
- Telephone in business
- Format
- Book
- Location
- Dickson Building
- Loan Period
- 3 weeks
The Zappos experience : 5 principles to inspire, engage, and wow
https://libcat.nshealth.ca/en/permalink/provcat25335
Michelli, Joseph A.
--New York:
McGraw-Hill
, c2012.
- Call Number
- HD 58.7 M623z 2012
- Location
- Halifax Infirmary
- Call Number
- HD 58.7 M623z 2012
- Author
- Michelli, Joseph A.
- Place of Publication
- New York
- Publisher
- McGraw-Hill
- Date of Publication
- c2012
- Physical Description
- 256 p.
- ISBN
- 9780071749589
- Subjects (MeSH)
- Organizational Innovation
- Organizational Culture
- Consumer Behavior
- Organizational Case Studies
- Other Subjects
- Zappos.com (Firm)
- Format
- Book
- Location
- Halifax Infirmary
- Loan Period
- 3 weeks
