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Crucial conversations : tools for talking when stakes are high

https://libcat.nshealth.ca/en/permalink/provcat38295
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler. (2nd ed.) --New York: McGraw-Hill , 2012.
Call Number
BF 637 C78 2012
Location
IWK Health Sciences Library
Call Number
BF 637 C78 2012
Author
Patterson, Kerry, 1946-
Other Authors
Grenny, Joseph
McMillan, Ron
Switzler, Al
Responsibility
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Edition
2nd ed.
Place of Publication
New York
Publisher
McGraw-Hill
Date of Publication
2012
Physical Description
xviii, 244 p.
ISBN
9780071771320
Subjects (MeSH)
Communication
Conflict (Psychology)
Interpersonal Relations
Organizational Culture
Contents
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
Format
Book
Location
IWK Health Sciences Library
Copies
1
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