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Difficult conversations : how to discuss what matters most

https://libcat.nshealth.ca/en/permalink/provcat38296
Douglas Stone, Bruce Patton and Sheila Heen. (10th anniversary ed., [2nd ed.]) --New York: Penguin , 2010.
Call Number
BF 637 C45 2010
Location
IWK Health Sciences Library
Call Number
BF 637 C45 2010
Author
Stone, Douglas, 1958-
Other Authors
Patton, Bruce
Heen, Sheila
Responsibility
Douglas Stone, Bruce Patton and Sheila Heen
Edition
10th anniversary ed., [2nd ed.]
Place of Publication
New York
Publisher
Penguin
Date of Publication
2010
Physical Description
xxxiii, 315 p.
ISBN
9780143118442 (pbk.)
0143118447
Subjects (MeSH)
Communication
Conflict (Psychology)
Interpersonal Relations
Organizational Culture
Contents
1. Sort out the three conversations -- 2. Stop arguing about who's right: explore each other's stories -- 3. Don't assume they meant it: disentangle intent from impact -- 4. Abandon blame: map the contribution system -- 5. Have your feelings (or they will have you) -- 6. Ground your identity: ask yourself what's at stake -- 7. What's your purpose?: when to raise it and when to let go -- 8. Getting started: begin from the third story -- 9. Learning: listen from the inside out -- 10. Expression: speak for yourself with clarity and power -- 11. Problem-solving: take the lead -- 12. Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
Format
Book
Location
IWK Health Sciences Library
Copies
1
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