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Crucial conversations : tools for talking when stakes are high

https://libcat.nshealth.ca/en/permalink/provcat25301
Patterson, Kerry. (2nd ed.) --New York: McGraw-Hill , 2012.
Call Number
BF 637 .C45 C955 2012
Location
Dickson Building
Halifax Infirmary
Nova Scotia Hospital
Call Number
BF 637 .C45 C955 2012
Author
Patterson, Kerry
Other Authors
Grenny, Joseph
McMillan, Ron
Switzler, Al
Edition
2nd ed.
Place of Publication
New York
Publisher
McGraw-Hill
Date of Publication
2012
Physical Description
244 p.
ISBN
9780071771320
Subjects (MeSH)
Communication
Conflict (Psychology)
Interpersonal Relations
Organizational Culture
Format
Book
Location
Dickson Building
Halifax Infirmary
Nova Scotia Hospital
Copies
3
Loan Period
3 weeks
Less detail

It's all your fault at work : managing narcissists and other high conflict people

https://libcat.nshealth.ca/en/permalink/provcat41018
Bill Eddy,. --Scottsdale, AZ: Unhooked Books , c2015.
Call Number
HF 5549.5 E21 2015
Location
Dickson Building
Halifax Infirmary
Increasingly, high-conflict people-especially narcissists and bullies-are showing up in the workplace. It's All Your Fault at Work! addresses ways of managing the behavior of high-conflict people (HCP). Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.
Call Number
HF 5549.5 E21 2015
Author
Eddy, Bill
Other Authors
DiStefano, L. Georgi
Responsibility
Bill Eddy,
Place of Publication
Scottsdale, AZ
Publisher
Unhooked Books
Date of Publication
c2015
Physical Description
230 p.
ISBN
9781936268665
Subjects (MeSH)
Conflict (Psychology)
Interpersonal Relations
Personality
Personnel Management
Problem Behavior
Workplace - psychology
Subjects (LCSH)
Personnel management
Problem employees
Conflict management
Interpersonal conflict
Abstract
Increasingly, high-conflict people-especially narcissists and bullies-are showing up in the workplace. It's All Your Fault at Work! addresses ways of managing the behavior of high-conflict people (HCP). Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.
Contents
1. High-conflict people (HCPs) -- 2. The CARS method -- 3. Narcissistic HCPs -- 4. Anger (borderline) HCPs -- 5. Con artist (antisocial) HCPs -- 6. Dramatic (histrionic) HCPs -- 7. Suspicious (paranoid) HCPs -- 8. Other high-conflict issues -- 9. Workplace bullies -- 10. Negative advocates -- 11. Organizational challenges -- 12. Taking care of yourself.
Format
Book
Location
Dickson Building
Halifax Infirmary
Copies
1
Less detail