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Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior

https://libcat.nshealth.ca/en/permalink/provcat38198
Kerry Patterson ... [et al.]. --New York, NY: McGraw-Hill , 2005.
Call Number
HM 1121 .C78 2005
Location
IWK Health Sciences Library
Call Number
HM 1121 .C78 2005
Other Authors
Patterson, Kerry
Grenny, Joseph
McMillan, Ron
Switzler, Al
Responsibility
Kerry Patterson ... [et al.]
Place of Publication
New York, NY
Publisher
McGraw-Hill
Date of Publication
2005
Physical Description
xviii, 284 p. : ill.
ISBN
0071446524
Subjects (MeSH)
Conflict (Psychology)
Interpersonal Relations
Organizational Culture
Format
Book
Location
IWK Health Sciences Library
Copies
1
Less detail

Crucial conversations : tools for talking when stakes are high

https://libcat.nshealth.ca/en/permalink/provcat38295
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler. (2nd ed.) --New York: McGraw-Hill , 2012.
Call Number
BF 637 C78 2012
Location
IWK Health Sciences Library
Call Number
BF 637 C78 2012
Author
Patterson, Kerry, 1946-
Other Authors
Grenny, Joseph
McMillan, Ron
Switzler, Al
Responsibility
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Edition
2nd ed.
Place of Publication
New York
Publisher
McGraw-Hill
Date of Publication
2012
Physical Description
xviii, 244 p.
ISBN
9780071771320
Subjects (MeSH)
Communication
Conflict (Psychology)
Interpersonal Relations
Organizational Culture
Contents
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
Format
Book
Location
IWK Health Sciences Library
Copies
1
Less detail

Difficult conversations : how to discuss what matters most

https://libcat.nshealth.ca/en/permalink/provcat38296
Douglas Stone, Bruce Patton and Sheila Heen. (10th anniversary ed., [2nd ed.]) --New York: Penguin , 2010.
Call Number
BF 637 C45 2010
Location
IWK Health Sciences Library
Call Number
BF 637 C45 2010
Author
Stone, Douglas, 1958-
Other Authors
Patton, Bruce
Heen, Sheila
Responsibility
Douglas Stone, Bruce Patton and Sheila Heen
Edition
10th anniversary ed., [2nd ed.]
Place of Publication
New York
Publisher
Penguin
Date of Publication
2010
Physical Description
xxxiii, 315 p.
ISBN
9780143118442 (pbk.)
0143118447
Subjects (MeSH)
Communication
Conflict (Psychology)
Interpersonal Relations
Organizational Culture
Contents
1. Sort out the three conversations -- 2. Stop arguing about who's right: explore each other's stories -- 3. Don't assume they meant it: disentangle intent from impact -- 4. Abandon blame: map the contribution system -- 5. Have your feelings (or they will have you) -- 6. Ground your identity: ask yourself what's at stake -- 7. What's your purpose?: when to raise it and when to let go -- 8. Getting started: begin from the third story -- 9. Learning: listen from the inside out -- 10. Expression: speak for yourself with clarity and power -- 11. Problem-solving: take the lead -- 12. Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.
Format
Book
Location
IWK Health Sciences Library
Copies
1
Less detail