1001 ways to energize employees
https://libcat.nshealth.ca/en/permalink/provcat23706
Nelson, Bob.
--New York, NY:
Workman Pub.
, 1997.
- Call Number
- HF 5549.5 .M63 N424 2007
- Location
- Dickson Building
- Call Number
- HF 5549.5 .M63 N424 2007
- Author
- Nelson, Bob
- Place of Publication
- New York, NY
- Publisher
- Workman Pub.
- Date of Publication
- 1997
- Physical Description
- 213 p.
- ISBN
- 9780761101604
- Subjects (MeSH)
- Personnel Management
- Motivation
- Subjects (LCSH)
- Personnel management
- Format
- Book
- Location
- Dickson Building
- Loan Period
- 3 weeks
Canadian human resource management : a strategic approach
https://libcat.nshealth.ca/en/permalink/provcat14455
Hermann Schwind, Hari Das, Terry Wagar.
(9th edition)
--Whitby, ON:
McGraw-Hill Ryerson
, 2010.
- Call Number
- HF 5519 C35 2010
- Location
- Aberdeen Hospital
- Call Number
- HF 5519 C35 2010
- Other Authors
- Das, Hari, 1948-
- Wagar, Terry H.
- Responsibility
- Hermann Schwind, Hari Das, Terry Wagar
- Edition
- 9th edition
- Place of Publication
- Whitby, ON
- Publisher
- McGraw-Hill Ryerson
- Date of Publication
- 2010
- Physical Description
- xxi, 594 p. : ill. (chiefly col.), ports. (some col.) ; 29 cm.
- ISBN
- 9780070951761
- Subjects (MeSH)
- Personnel Management
- Subjects (LCSH)
- Personnel management
- Format
- Book
- Location
- Aberdeen Hospital
Cases in gender and diversity in organizations
https://libcat.nshealth.ca/en/permalink/provcat22770
Konrad, Alison M.
--Thousand Oaks, CA:
Sage Publications
, 2006.
- Call Number
- HF 5549.5 .M5 K82c 2006
- Location
- Halifax Infirmary
- Call Number
- HF 5549.5 .M5 K82c 2006
- Author
- Konrad, Alison M
- Place of Publication
- Thousand Oaks, CA
- Publisher
- Sage Publications
- Date of Publication
- 2006
- Physical Description
- 245 p.
- Series Title
- Ivey casebook series
- ISBN
- 1412918049
- Subjects (MeSH)
- Cultural Diversity
- Minority Groups
- Workplace - psychology
- Personnel Management
- Organizational Case Studies
- Subjects (LCSH)
- Personnel management
- Format
- Book
- Location
- Halifax Infirmary
- Loan Period
- 3 weeks
Clinical management in mental health services
https://libcat.nshealth.ca/en/permalink/provcat24460
Lloyd, Chris.
--Malden, MA:
Wiley-Blackwell
, 2008.
- Call Number
- WM 30 L793c 2008
- Location
- Nova Scotia Hospital
- Call Number
- WM 30 L793c 2008
- Author
- Lloyd, Chris
- Other Authors
- King, Robert
- Deane, Frank P.
- Place of Publication
- Malden, MA
- Publisher
- Wiley-Blackwell
- Date of Publication
- 2008
- Physical Description
- 189 p.
- ISBN
- 9781405169776
- Subjects (MeSH)
- Mental Health Services - organization & administration
- Leadership
- Personnel Management - methods
- Subjects (LCSH)
- Personnel management
- Format
- Book
- Location
- Nova Scotia Hospital
- Loan Period
- 3 weeks
Clinical supervision in the medical professsion : structured reflective practice
https://libcat.nshealth.ca/en/permalink/provcat25593
--Maidenhead, Berkshire, England:
McGraw Hill/Open University Press
, 2012.
- Call Number
- W 88 C641 2012
- Location
- Dickson Building
- Halifax Infirmary
- Call Number
- W 88 C641 2012
- Other Authors
- Owen, David
- Shohet, Robin
- Place of Publication
- Maidenhead, Berkshire, England
- Publisher
- McGraw Hill/Open University Press
- Date of Publication
- 2012
- Physical Description
- 166 p.
- Series Title
- Supervision in context
- ISBN
- 9780335242924
- Subjects (MeSH)
- Counseling - organization & administration
- Personnel Management - methods
- Clinical Competence
- Subjects (LCSH)
- Personnel management
- Format
- Book
- Location
- Dickson Building
- Halifax Infirmary
- Copies
- 2
- Loan Period
- 3 weeks
Crisis Management in Acute Care Settings : Human Factors and Team Psychology in a High-Stakes Environment
https://libcat.nshealth.ca/en/permalink/provcat40299
Michael St.Pierre, Gesine Hofinger, Robert Simon.
(Third edition)
--Cham:
Springer
, c2016.
- Available Online
- View e-Book
- Location
- Online
This book is unique in providing a comprehensive overview of the human factors issues relevant to patient safety during acute care. By elucidating the principles of human behavior and decision-making in critical situations and identifying frequent sources of human error, it will help healthcare professionals provide safer, more effective treatment when dealing with emergencies characterized by uncertainty, high stakes, time pressure, and stress. The third edition has emerged from an ongoing syn…
- Available Online
- View e-Book
- Author
- St.Pierre, Michael
- Other Authors
- Hofinger, Gesine
- Simon, Robert
- Responsibility
- Michael St.Pierre, Gesine Hofinger, Robert Simon
- Edition
- Third edition
- Place of Publication
- Cham
- Publisher
- Springer
- Date of Publication
- c2016
- Physical Description
- 1 online resource (xxii, 433 p. : 65 illus., 52 illus. in color)
- ISBN
- 9783319414270
- 9783319414256 (print ed.)
- Subjects (MeSH)
- Critical Care - organization & administration
- Emergency Medical Services - organization & administration
- Group Processes
- Medical Errors - prevention & control
- Patient Care Team
- Personnel Management - methods
- Subjects (LCSH)
- Personnel management
- Abstract
- This book is unique in providing a comprehensive overview of the human factors issues relevant to patient safety during acute care. By elucidating the principles of human behavior and decision-making in critical situations and identifying frequent sources of human error, it will help healthcare professionals provide safer, more effective treatment when dealing with emergencies characterized by uncertainty, high stakes, time pressure, and stress. The third edition has emerged from an ongoing synergistic relationship between clinicians and behavioral scientists on both sides of the Atlantic to update and enhance each chapter -- blending the strengths of the two professions into a readily accessible text. Among other improvements, readers will find sharper articulation of concepts and significantly more information on the organizational impact on individual and team performance. Crisis Management in Acute Care Settings is the required reference for all who are learning about, teaching, or providing acute and emergency healthcare. It will be of high value for undergraduate and graduate medical and nursing program and offer a much-needed resource for those who use high-fidelity healthcare simulation to teach teamwork.
- Contents
- Part I. Basic Principles: Error, Complexity, and Human Behavior -- The Human Factors: Errors and Skills -- The Challenge of Acute Healthcare -- The Nature of Error -- The Psychology of Human Action -- Part II. Individual Factors of Behavior -- Human Perception: The Way We See Things -- Information Processing and Mental Models: World Views -- Goals and Plans: Turning Points for Success -- Attention: The Focus of Consciousness -- Stress -- Strategies for Action: Ways to Achieve Good Decisions -- Part III. The Team -- The Key to Success: Teamwork -- Speech Is Golden: Communication -- Leadership -- Part IV. Error and Safety in Organizations -- Organization, Errors, and Safety -- Strategies for Patient Safety -- Learning for Safety.
- Format
- e-Book
- Location
- Online
Current and Emerging Trends in Aging and Work
https://libcat.nshealth.ca/en/permalink/provcat45124
Sara J. Czaja, Joseph Sharit, Jacquelyn B. James, editors.
--Cham:
Springer
, c2020.
- Available Online
- View e-Book
- Location
- Online
This timely volume provides an up-to-date and comprehensive summary about what is known about aging and work and addresses the challenges and opportunities confronting older workers and organizations. The authors describe current and emerging topics related to work and aging adults such as working in teams, the increasing diversity of the labor force, work and caregiving, the implications of technology for an aging workforce, and health and wellness issues. The authors are renowned for their re…
- Available Online
- View e-Book
- Other Authors
- Czaja, Sara J.
- Sharit, Joseph
- James, Jacquelyn B.
- Responsibility
- Sara J. Czaja, Joseph Sharit, Jacquelyn B. James, editors
- Place of Publication
- Cham
- Publisher
- Springer
- Date of Publication
- c2020
- Physical Description
- 1 online resource (xviii, 463 p.) : 47 illus., 24 illus. in color
- ISBN
- 9783030241353
- 9783030241346 (Print ed.)
- 9783030241360 (Print ed.)
- 9783030241377 (Print ed.)
- Subjects (MeSH)
- Aged
- Aging
- Occupational Medicine
- Personnel Management
- Workforce - trends
- Specialty
- Geriatrics
- Social Sciences
- Abstract
- This timely volume provides an up-to-date and comprehensive summary about what is known about aging and work and addresses the challenges and opportunities confronting older workers and organizations. The authors describe current and emerging topics related to work and aging adults such as working in teams, the increasing diversity of the labor force, work and caregiving, the implications of technology for an aging workforce, and health and wellness issues. The authors are renowned for their respective work in the topical areas and represent a broad range of disciplines within academia, as well as offer perspectives from government and policy. Jobs, organizations, the labor market, and the workforce are experiencing dramatic change. Workers of all ages, including older workers, need to interact with the wide variety of ubiquitous technologies that are reshaping work processes, job content, work settings, communication strategies, and the delivery of training, and this book aims to update readers on the particular issues facing today’s aging adults in the workplace. The chapters’ broad and inclusive scope encompasses: Workplace aging and jobs in the 21st century; The retirement income security outlook for older workers; Population aging, age discrimination, and age discrimination protections; Older workers and the contemporary labor market; The role of aging, age diversity, and age heterogeneity within teams; The intersection of family caregiving and work. Current and Emerging Trends in Aging and Work is relevant to a broad audience of academic researchers, practitioners, and students in psychology, sociology, management, engineering (industrial and human factors), the health sciences, gerontology/geriatrics, and public health. It is also a useful resource for government and policy leaders, as well as workers and managers in the public and private sectors.
- Contents
- Part I: Current Employment Patterns and Demographics -- 1. Setting the Stage: Workplace and Demographic Trends -- 2. Workplace Aging and Jobs in the 21st Century -- 3. Leveraging Aging Workforce and Age Diversity to Achieve Organizational Goals: A Human Resource Management Perspective -- 4. Integrating the German and U.S. Perspective on Organizational Practices for Later-Life Work: The Later Life Work Index -- Part II: Policy Issues and An Aging Workforce -- 5. It is Time for a 21st Century Understanding of Older Workers, Aging, and Discrimination -- 6. Extended Working Lives: Feasible and Desirable for All? -- 7. The Retirement Income Security Outlook for Older Workers: Causes for Concern and Reasons for Optimism -- 8. How Much Does Work Pay at Older Ages? -- 9. Population Aging, Age Discrimination, and Age Discrimination Protections at the 50th Anniversary of the Age Discrimination in Employment Act -- Part III: Work Performance Issues -- 10. A Human Factors Engineering Perspective to Aging and Work -- 11. Work Motivation and Employment Goals in Later Adulthood -- 12. Can Acquired Skill and Technology Mitigate Age-Related Declines in Learning Rate? -- 13. Training the Older Workers: Pathways and Pitfalls -- Part IV: Trends in Jobs and Work Patterns -- 14. How Do Employers Respond to an Aging Workforce? Evidence from Surveys Among Employers, 2009-2017 -- 15. A Narrative Review: Understanding How Employment Context Influences the Occupational Health and Well-being of Older Workers in Low-Wage Jobs -- 16. The Role of Aging, Age Diversity, and Age Heterogeneity within Teams -- 17. Difficult Adjustments: Older Workers and the Contemporary Labor Market -- 18. Beyond the Livelong Workday: Is There a New Face of Retirement? -- 19. The Stickiness of Quality Work: Exploring Relationships Between the Quality of Employment and the Intent to Leave/Intent to Retire -- Part V: Health and Wellness Issues -- 20. The Intersection of Family Caregiving and Work: Labor Force Participation, Productivity, and Caregiver Well-being -- 21. Decreasing Disability Rates in Older Workers: Some Newer Research Directions -- 22. Designing Age-Friendly Workplaces: An Occupational Health Perspective.
- Format
- e-Book
- Location
- Online
Disruptive Healthcare Provider Behavior : An Evidence-Based Guide
https://libcat.nshealth.ca/en/permalink/provcat40068
Rade B. Vukmir.
(1st ed.)
--Cham:
Springer
, c2016.
- Available Online
- View e-Book
- Location
- Online
This book explores a rapidly growing area of discussion in the health care industry, disruptive behavior in medical providers. The presence of disruptive behavior adversely impacts the providers of all disciplines: paraprofessional personnel, nurses, physicians and administrators. But more importantly, there may be a greater detrimental effect on quality and patient safety. This has led to mandated regulatory requirements that assist healthcare institutions in developing programs to address the…
- Available Online
- View e-Book
- Author
- Vukmir, Rade B
- Responsibility
- Rade B. Vukmir
- Edition
- 1st ed.
- Place of Publication
- Cham
- Publisher
- Springer
- Date of Publication
- c2016
- Physical Description
- 1 online resource (x, 149 p.)
- ISBN
- 9783319279244
- 9783319279220 (print ed.)
- Subjects (MeSH)
- Interprofessional Relations
- Personnel Management
- Problem Behavior
- Subjects (LCSH)
- Personnel management
- Abstract
- This book explores a rapidly growing area of discussion in the health care industry, disruptive behavior in medical providers. The presence of disruptive behavior adversely impacts the providers of all disciplines: paraprofessional personnel, nurses, physicians and administrators. But more importantly, there may be a greater detrimental effect on quality and patient safety. This has led to mandated regulatory requirements that assist healthcare institutions in developing programs to address the problem. The book presents an evidence-based analysis of the disruptive provider behavior that defines the incidence, demographics, and profile of the behavior; discusses the specialties and work locations predisposed, as well as the interface with residents and nurses. The importance of patient safety, economic, and legal issues are addressed by a comprehensive, management strategy to effect positive, sustainable culture change in healthcare.
- Contents
- Introduction -- Scope of the Problem -- Organizational Approach -- Maturation of the Analysis -- Profile of the Behavior -- Location at Risk -- Specialty at Risk -- Physicians in Training -- Etiology -- Nursing Interface -- Patient Safety -- Policy and Guidelines -- Economic Issues -- Legal Interface -- Regulatory Interventions -- Strategies for Improvement -- Educational Process -- Management's Responsibility -- Conclusion -- Appendix: Situational Analysis and Approach to Case Scenarios.
- Format
- e-Book
- Location
- Online
Diversity ideologies in organizations
https://libcat.nshealth.ca/en/permalink/provcat33122
edited by Kecia C. Thomas, Victoria Plaut, Ny Mia Tran.
--New York, NY:
Routledge
, c2014.
- Available Online
- View e-Book
- Location
- Online
"Since the increased attention toward diversity in the workplace, the concepts of "diversity initiatives" and "diversity management" have become a common place in many conversations among academics and practitioners alike. The diversity movement in the workplace originated from the increased avocation for equal treatment of minority groups due to the dynamic composition of the modern workforce. Many organizations were forced to face these changes and the dilemma of how to respond to group diff…
- Available Online
- View e-Book
- Other Authors
- Thomas, Kecia M
- Plaut, Victoria C
- Tran, Ny Mia
- Responsibility
- edited by Kecia C. Thomas, Victoria Plaut, Ny Mia Tran
- Place of Publication
- New York, NY
- Publisher
- Routledge
- Date of Publication
- c2014
- Physical Description
- 1 online resource (xxx, 299 p.)
- Series Title
- Series in applied psychology
- ISBN
- 9781317917922 (electronic bk.)
- Subjects (MeSH)
- Cultural Diversity
- Minority Groups
- Organizational Culture
- Psychology, Industrial
- Workplace - organization & administration
- Subjects (LCSH)
- Diversity in the workplace
- Organizational behavior
- Personnel management
- Abstract
- "Since the increased attention toward diversity in the workplace, the concepts of "diversity initiatives" and "diversity management" have become a common place in many conversations among academics and practitioners alike. The diversity movement in the workplace originated from the increased avocation for equal treatment of minority groups due to the dynamic composition of the modern workforce. Many organizations were forced to face these changes and the dilemma of how to respond to group differences to maintain and/or increase organization effectiveness and productivity. This volume will present new research on the colorblindness versus multiculturalism debate, assist in broadening the diversity ideology conversation, share this conversation across social science domains including industrial/organizational psychology, social psychology, and law and public policy, and highlight how the nature of diversity ideology may be fluid and therefore be different depending on the diversity dimension discussed."--Provided by publisher.
- Contents
- Chapter 1: Diversity Ideologies in Organizations -- Chapter 2: Negotiating Space, Finding Your Place: Reconciling Identity Management and Coping Strategies with Diversity Ideology -- Chapter 3: Racial Identity Denial and its Discontents: Implications for Individuals and Organizations -- Chapter 4: Color Minimization: The Theory and Practice of Addressing Race and Ethnicity at Work -- Chapter 5: Organizational and Individual Colorblindness Approaches to Past Injustice -- Chapter 6: Occupational Sex Segregation: Disciplinary and Ideological Approaches to Understanding Women's and Men's Employment Patterns -- Chapter 7: To Be or Not to Be; and to See or Not to See: The Benefits of LGBT Identity Consciousness for Organizations and Employees -- Chapter 8: Diversity Ideologies in the U.S. Military -- Chapter 9: The Intersection of Organizational and Individual Diversity Ideology on Diverse Employees' Perceptions of Inclusion and Organizational Justice -- Chapter 10: Diverse and United at the Same Time: Social Psychological Recommendations for a Diverse Workplace -- Chapter 11: The "Business Case" for Diversity May Not by Itself Make the Strongest Case for Diversity: What a Profit-Maximizing Rationale for Affirmative Action Ignores and Why It Matters -- Chapter 12: Multiculturalism at Work: Examples from the UK and Germany -- Chapter 13: Diversity Ideologies: The Case of South Africa.
- Format
- e-Book
- Location
- Online
Diversity in organizations : a critical examination
https://libcat.nshealth.ca/en/permalink/provcat33129
Cedric Herring and Loren Henderson.
--New York, NY:
Routledge
, c2015.
- Available Online
- View e-Book
- Location
- Online
Diversity in Organizations argues that ensuring a diverse workforce composition has tangible benefits for organizations. Rather than relying on touchy-feely arguments, Herring and Henderson present compelling evidence that directly links diversity to the bottom line. Presented accessibly, without shying away from the contentious aspects of diversity, the book also provides concrete advice and guidance to those who seek to implement diversity programs and initiatives in their organizations, and…
- Available Online
- View e-Book
- Author
- Herring, Cedric
- Other Authors
- Henderson, Loren
- Responsibility
- Cedric Herring and Loren Henderson
- Place of Publication
- New York, NY
- Publisher
- Routledge
- Date of Publication
- c2015
- Physical Description
- 1 online resource (xiii, 224 p.)
- ISBN
- 9781317802228 (electronic bk.)
- Subjects (MeSH)
- Cultural Diversity
- Minority Groups
- Personnel Management
- Psychology, Industrial
- Workplace - organization & administration
- Subjects (LCSH)
- Diversity in the workplace
- Organizational behavior
- Personnel management
- Abstract
- Diversity in Organizations argues that ensuring a diverse workforce composition has tangible benefits for organizations. Rather than relying on touchy-feely arguments, Herring and Henderson present compelling evidence that directly links diversity to the bottom line. Presented accessibly, without shying away from the contentious aspects of diversity, the book also provides concrete advice and guidance to those who seek to implement diversity programs and initiatives in their organizations, and to make their companies more competitive. Students taking classes in diversity, human resource management, sociology of work, and organizational psychology will find this a comprehensive, helpful resource
- Format
- e-Book
- Location
- Online
Diversity in the workforce : current issues and emerging trends
https://libcat.nshealth.ca/en/permalink/provcat33120
edited by Marilyn Y. Byrd, Chaunda L. Scott.
--New York, NY:
Routledge
, c2014.
- Available Online
- View e-Book
- Location
- Online
Diversity in the Workforce is a comprehensive, integrated teaching resource providing students with the tools and methodologies they need to negotiate effectively the multicultural workplace, and to counter issues of discrimination and privilege. Written from an American perspective, the book not only covers the traditional topics of race, gender, ethnicity and social class, but moves beyond this to explore emerging trends around 'isms' (racism, sexism), as well as transgender issues, spiritua…
- Available Online
- View e-Book
- Other Authors
- Byrd, Marilyn Y
- Scott, Chaunda L
- Responsibility
- edited by Marilyn Y. Byrd, Chaunda L. Scott
- Place of Publication
- New York, NY
- Publisher
- Routledge
- Date of Publication
- c2014
- Physical Description
- 1 online resource, 595 p.
- ISBN
- 9780203797778 (electronic bk.)
- Subjects (MeSH)
- Cultural Diversity
- Minority Groups
- Personnel Management
- Psychology, Industrial
- Workplace - organization & administration
- Subjects (LCSH)
- Personnel management
- Diversity in the workplace
- Abstract
- Diversity in the Workforce is a comprehensive, integrated teaching resource providing students with the tools and methodologies they need to negotiate effectively the multicultural workplace, and to counter issues of discrimination and privilege. Written from an American perspective, the book not only covers the traditional topics of race, gender, ethnicity and social class, but moves beyond this to explore emerging trends around 'isms' (racism, sexism), as well as transgender issues, spirituality, intergenerational workforce tensions, and cross-cultural teams.
- Contents
- Part I. Establishing Foundations of Diversity in the Workforce -- 1. Historical Perspectives for Studying Diversity in the Workforce -- 2. Suggested Theories, Models, and Frameworks Used to Address Emerging Diversity Issues in the Workforce -- 3. Exploring the Relationship Between the Organizational Culture and Diversity in the Workforce -- Part II. Diversity in the Workforce: Current Issues -- 4. Race and Diversity in the Workforce -- 5. Gender and Diversity in the Workforce -- 6. Ethnicity and Diversity in the Workforce -- 7. Developing Human Resource Development Competencies to Manage Sexual Orientation and Transgender Diversity Issues in the Workforce -- 8. Social Class and Diversity in the Workforce -- Part III. Diversity in the Workforce: Emerging Trends -- 9. Spirituality and Diversity in the Workforce -- 10. Intergenerational Tensions in the Workforce -- 11 Linguistic Profiling in the Workforce -- 12. Personal/Physical Appearance Stigmatizing in the Workforce -- 13. Visible and Invisible Disabilities in the Workforce: Exclusion and Discrimination -- 14. Re-Emergence of Racial Harassment and Racial Hate Symbols in the Workforce -- 15. Cross-Cultural Team Opportunities and Challenges in the Workforce With Global Implications -- 16. Re-Conceptualizing and Re-Visioning Diversity in the Workforce: Toward a Social Justice Paradigm.
- Format
- e-Book
- Location
- Online
Fundamental skills for mental health professionals
https://libcat.nshealth.ca/en/permalink/provcat24480
Seligman, Linda.
--Upper Saddle River, NJ:
Pearson
, 2009.
- Call Number
- WM 21 S465f 2009
- Location
- Nova Scotia Hospital
- Call Number
- WM 21 S465f 2009
- Author
- Seligman, Linda
- Place of Publication
- Upper Saddle River, NJ
- Publisher
- Pearson
- Date of Publication
- 2009
- Physical Description
- 394 p.
- ISBN
- 9780132292313
- Subjects (MeSH)
- Personnel Management
- Clinical Competence
- Mental Disorders - therapy
- Subjects (LCSH)
- Personnel management
- Format
- Book
- Location
- Nova Scotia Hospital
- Loan Period
- 3 weeks
International handbook on diversity management at work : country and thematic perspectives on diversity and equal treatment
https://libcat.nshealth.ca/en/permalink/provcat33119
edited by Alain Klarsfeld, Lize A. E. Booysen, Eddie Ng ... [et al.].
(2nd ed.)
--Cheltenham, UK:
Edward Elgar Publishing
, c2014.
- Available Online
- View e-Book
- Location
- Online
- Available Online
- View e-Book
- Other Authors
- Klarsfeld, Alain
- Responsibility
- edited by Alain Klarsfeld, Lize A. E. Booysen, Eddie Ng ... [et al.]
- Edition
- 2nd ed.
- Place of Publication
- Cheltenham, UK
- Publisher
- Edward Elgar Publishing
- Date of Publication
- c2014
- Physical Description
- 1 online resource
- ISBN
- 9780857939319 (electronic bk.)
- Subjects (MeSH)
- Cultural Diversity
- Cross-Cultural Comparison
- Personnel Management
- Workplace - organization & administration
- Format
- e-Book
- Location
- Online
It's all your fault at work : managing narcissists and other high conflict people
https://libcat.nshealth.ca/en/permalink/provcat41018
Bill Eddy,.
--Scottsdale, AZ:
Unhooked Books
, c2015.
- Call Number
- HF 5549.5 E21 2015
- Location
- Dickson Building
- Halifax Infirmary
Increasingly, high-conflict people-especially narcissists and bullies-are showing up in the workplace. It's All Your Fault at Work! addresses ways of managing the behavior of high-conflict people (HCP). Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.
- Call Number
- HF 5549.5 E21 2015
- Author
- Eddy, Bill
- Other Authors
- DiStefano, L. Georgi
- Responsibility
- Bill Eddy,
- Place of Publication
- Scottsdale, AZ
- Publisher
- Unhooked Books
- Date of Publication
- c2015
- Physical Description
- 230 p.
- ISBN
- 9781936268665
- Subjects (MeSH)
- Conflict (Psychology)
- Interpersonal Relations
- Personality
- Personnel Management
- Problem Behavior
- Workplace - psychology
- Abstract
- Increasingly, high-conflict people-especially narcissists and bullies-are showing up in the workplace. It's All Your Fault at Work! addresses ways of managing the behavior of high-conflict people (HCP). Based on Bill Eddy's high-conflict personality theory, the book explains how to recognize predictable patterns of behavior and illustrates with over a dozen examples the simple four-step C.A.R.S. method to calm the HCP, analyze options, respond to hostility, and set limits on extreme behavior.
- Contents
- 1. High-conflict people (HCPs) -- 2. The CARS method -- 3. Narcissistic HCPs -- 4. Anger (borderline) HCPs -- 5. Con artist (antisocial) HCPs -- 6. Dramatic (histrionic) HCPs -- 7. Suspicious (paranoid) HCPs -- 8. Other high-conflict issues -- 9. Workplace bullies -- 10. Negative advocates -- 11. Organizational challenges -- 12. Taking care of yourself.
- Format
- Book
- Location
- Dickson Building
- Halifax Infirmary
- Copies
- 1
Lean human resources : redesigning HR processes for a culture of continuous improvement
https://libcat.nshealth.ca/en/permalink/provcat24683
Jekiel, Cheryl M.
--Boca Raton, FL:
CRC Press
, 2011.
- Call Number
- HF 5549 J47L 2011
- Location
- Halifax Infirmary
- Call Number
- HF 5549 J47L 2011
- Author
- Jekiel, Cheryl M
- Place of Publication
- Boca Raton, FL
- Publisher
- CRC Press
- Date of Publication
- 2011
- Physical Description
- 241 p.
- ISBN
- 9781439813065
- Subjects (MeSH)
- Personnel Management
- Organizational Innovation
- Subjects (LCSH)
- Personnel management
- Format
- Book
- Location
- Halifax Infirmary
- Loan Period
- 3 weeks
Management and Leadership : A Guide for Clinical Professionals
https://libcat.nshealth.ca/en/permalink/provcat39129
Sanjay Patole, editor.
--Cham:
Springer
, c2015.
- Available Online
- View e-Book
- Location
- Online
This book contains a series of chapters on various aspects of management and leadership in a health care organisation, written by some of the most experienced authors from around the world. It provides an understanding of basic management and leadership skills that are essential for clinical as well as non-clinical staff in a health care organisation, in a simple and clear fashion. Management and leadership skills are critical for developing a successful and productive career, and achieving org…
- Available Online
- View e-Book
- Other Authors
- Patole, Sanjay
- Responsibility
- Sanjay Patole, editor
- Place of Publication
- Cham
- Publisher
- Springer
- Date of Publication
- c2015
- Physical Description
- 1 online resource (xi, 299 p. : 30 illus. in color)
- ISBN
- 9783319115269
- 9783319115252 (print ed.)
- Subjects (MeSH)
- Health Services Administration
- Leadership
- Personnel Management
- Subjects (LCSH)
- Personnel management
- Abstract
- This book contains a series of chapters on various aspects of management and leadership in a health care organisation, written by some of the most experienced authors from around the world. It provides an understanding of basic management and leadership skills that are essential for clinical as well as non-clinical staff in a health care organisation, in a simple and clear fashion. Management and leadership skills are critical for developing a successful and productive career, and achieving organisational goals. The journey towards a successful career starts with a thorough preparation for an interview. The topics covered in this book range from preparing for an interview, the art of negotiation and handling difficult behaviour, to clinical leadership, evidence based management, mentorship, and conflict resolution. The significance of formal training in management and leadership skills can not be overemphasised considering the increasing focus on developing clinicians as leaders ("Clinical leadership") at the work place. Unfortunately not enough attention is paid to such training during the early part of career of the clinical (e.g. doctors, nurses) and non-clinical staff. With its simple and reader friendly approach this unique and concise book will be useful for all staff working in a health care organisation irrespective of their faculty, position, and stage in career in becoming successful consultants, managers, supervisors, and leaders. Key features and contents: Interview skills; The art of negotiation, handling difficult behaviour, and facing the media; Quality improvement; Risk management; Occupational health and safety; Performance appraisals and assessment; Conflict resolution; Clinical leadership; Evidence based management; How to break bad news.
- Contents
- Succeeding in your consultant interview -- Clinical leadership and engagement: No longer an optional extra -- The art of negotiation, handling difficult behaviour, and facing the media -- Handling complaints, meetings, and presentations -- Performance appraisal and assessment -- Quality improvement -- Risk management -- Root cause analysis -- Occupational health and safety -- Coping with stress -- The nature of conflict in health-care -- Evidence based management -- Clinical handovers -- The educational role of senior hospital staff -- Mentoring -- Expert or impostor- understanding the role of the expert witness -- How to dress at work -- Managing ethically complex issues in critically ill patients: a neonatal perspective -- Communicating bad news in the health care organization -- Managing grief and its consequences at the workplace.
- Format
- e-Book
- Location
- Online
Management by baseball : the official rules for winning management in any field
https://libcat.nshealth.ca/en/permalink/provcat53753
Angus, Jeff.
--New York, NY:
Collins
, 2006.
- Call Number
- HD 31 A566 2006 RES Child Life
- Location
- IWK Health Sciences Library
- Call Number
- HD 31 A566 2006 RES Child Life
- Author
- Angus, Jeff
- Place of Publication
- New York, NY
- Publisher
- Collins
- Date of Publication
- 2006
- Physical Description
- 254 p.
- ISBN
- 9.78E+12
- Subjects (MeSH)
- Organizational Innovation
- Personnel Management
- Notes
- Child Life Reserve collection.
- Format
- Book
- Location
- IWK Health Sciences Library
- Copies
- 1
- Loan Period
- 2 weeks
Managing multiculturalism and diversity in the library : principles and issues for administrators
https://libcat.nshealth.ca/en/permalink/provcat33115
Mark Winston, editor.
--New York, NY:
Routledge
, c1999.
- Available Online
- View e-Book
- Location
- Online
Discover ways to raise staff awareness regarding diversity!Managing Multiculturalism and Diversity In the Library: Principals and Issues for Administrators is an academic guide to diversity issues such as affirmative action, career development of minorities in the library science profession, racism, and scholarship solutions to increase the diversity of people in the library and information science profession.
- Available Online
- View e-Book
- Other Authors
- Winston, Mark
- Responsibility
- Mark Winston, editor
- Alternate Title
- Managing multiculturalism & diversity in the library
- Place of Publication
- New York, NY
- Publisher
- Routledge
- Date of Publication
- c1999
- Physical Description
- 1 online resource (218 p.)
- ISBN
- 9781317948339 (electronic bk.)
- Subjects (MeSH)
- Minorities in library science - United States
- Library personnel management - United States
- Multiculturalism - United States
- Subjects (LCSH)
- Minorities in library science - United States
- Library personnel management - United States
- Academic libraries - United States - Personnel management
- Libraries and minorities - United States
- Multiculturalism - United States
- Academic libraries - Services to minorities - United States
- Notes
- Description based upon print version of record
- Abstract
- Discover ways to raise staff awareness regarding diversity!Managing Multiculturalism and Diversity In the Library: Principals and Issues for Administrators is an academic guide to diversity issues such as affirmative action, career development of minorities in the library science profession, racism, and scholarship solutions to increase the diversity of people in the library and information science profession.
- Contents
- Cover; Half Title; Title Page; Copyright Page; Table of Contents; Introduction; The Definition of Diversity: Two Views. A More Inclusive Definition; The Definition of Diversity: Two Views. A More Specific Definition; Managing Diversity: Library Management in Light of the Dismantling of Affirmative Action; Affirmative Action or Increased Competition: A Look at Women and Minority Library Deans; The 4-1-1 on Section 254: Towards a More Definitive Universal Service Policy; The Role of Civility in Diverse Relations; Diversity Dialogue Groups: A Model for Enhancing Work Place Diversity -- Diversity Initiatives and Programs: The National ApproachDiversity in the Library: What Could Happen at the Institutional Level; Multicultural Curriculum in Higher Education; International Perspective-View of the Concept of Diversity in Other Countries; Diversity: Political and Societal Barriers; Index.
- Format
- e-Book
- Location
- Online
Managing workplace bullying : how to identify, respond and manage bullying behaviour in the workplace
https://libcat.nshealth.ca/en/permalink/provcat25410
Oade, Aryanne.
--New York, NY:
Palgrave Macmillan
, 2009.
- Call Number
- BF 575.A5 O11m 2010
- Location
- Nova Scotia Hospital
- Call Number
- BF 575.A5 O11m 2010
- Author
- Oade, Aryanne
- Alternate Title
- Managing workplace bullying : how to identify, respond and manage bullying behavior in the workplace
- Place of Publication
- New York, NY
- Publisher
- Palgrave Macmillan
- Date of Publication
- 2009
- Physical Description
- 167 p.
- ISBN
- 9780230228085
- Subjects (MeSH)
- Bullying
- Workplace - psychology
- Personnel Management
- Subjects (LCSH)
- Personnel management
- Format
- Book
- Location
- Nova Scotia Hospital
- Loan Period
- 3 weeks
Medical Office Management : Developing and Managing Systems with High Quality Customer Service
https://libcat.nshealth.ca/en/permalink/provcat39759
Márcia R. F. Campiolo.
(1st ed.)
--Cham:
Springer
, c2016.
- Available Online
- View e-Book
- Location
- Online
The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctor's success in personal career, serving as a foundation for professional growth. In last instance, Medical Office Management is intended to be a practical manual for easy day to day application i…
- Available Online
- View e-Book
- Author
- Campiolo, Márcia R. F
- Responsibility
- Márcia R. F. Campiolo
- Edition
- 1st ed.
- Place of Publication
- Cham
- Publisher
- Springer
- Date of Publication
- c2016
- Physical Description
- 1 online resource (xvi, 163 p. : 17 illus., 1 illus. in color)
- ISBN
- 9783319138879
- 9783319138862 (print ed.)
- Subjects (MeSH)
- Office Management
- Personnel Management
- Practice Management, Medical
- Professional-Patient Relations
- Subjects (LCSH)
- Personnel management
- Abstract
- The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctor's success in personal career, serving as a foundation for professional growth. In last instance, Medical Office Management is intended to be a practical manual for easy day to day application in medical clinics.
- Contents
- 1. Introduction -- 2. The World Today: Understanding How the Client Arrived to the Current Profile -- 3. The Doctor’s Office Clients -- 4. Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship -- 5. Selecting New Members for the Clinic’s Staff: The Search for New Talents -- 6. The Preparation of the Clinic’s Staff -- 7. Basic Areas of Customer Service in Medical Clinics -- 8. The Process of Communicating with the Client -- 9. Managing the Client’s Time Perception -- 10. Professional Image and Client Perception -- 11. Pearls of Wisdom in Customer Service: Real- Life Stories.
- Format
- e-Book
- Location
- Online
